2026 curriculum preview · Proposed live programmes; cohort dates, fees and teaching assignments are being finalised.
YOUR LEARNING JOURNEY
From understanding
to application.
Curriculum 2026.09Reviewed 2026-09-07
01WEEKS 1–2 · 8 LIVE HOURS
Customer evidence and research
- First-party data and consent
- AI-assisted research with source checks
- Segmentation and customer interviews
- Synthetic personas and their limits
Your practical outputBuild a cited customer insight brief using a permitted dataset.
Submit the working artefact and a short evidence note; discuss feedback in the live clinic. 02WEEKS 3–4 · 8 LIVE HOURS
Multimodal content studio
- Copy, images, audio and video workflows
- Brand voice and reusable context
- Rights, provenance and disclosure
- Human creative review
Your practical outputProduce a multi-format campaign with a documented review trail.
Submit the working artefact and a short evidence note; discuss feedback in the live clinic. 03WEEKS 5–6 · 8 LIVE HOURS
Search, discovery and measurement
- Search intent and helpful content
- AI search visibility and evidence limits
- Analytics and conversion quality
- Avoiding fabricated citations and ranking promises
Your practical outputAudit discoverability and define a measurable content experiment.
Submit the working artefact and a short evidence note; discuss feedback in the live clinic. 04WEEKS 7–8 · 8 LIVE HOURS
Sales and service assistants
- Grounded product knowledge
- CRM summarisation and follow-up drafts
- Lead routing and supervised actions
- Multilingual quality and escalation
Your practical outputBuild a sales-support workflow with approved source material.
Submit the working artefact and a short evidence note; discuss feedback in the live clinic. 05WEEKS 9–10 · 8 LIVE HOURS
Experimentation and commercial value
- A/B tests and incrementality
- Attribution limitations
- Lead scoring and data leakage
- CAC, conversion quality and unit economics
Your practical outputCreate a campaign evaluation dashboard with a holdout design.
Submit the working artefact and a short evidence note; discuss feedback in the live clinic. 06WEEKS 11–12 · 8 LIVE HOURS
Campaign lab and live defence
- Approval-based automation
- Privacy and brand safety tests
- Error analysis and iteration
- Rollout and team enablement
Your practical outputDefend a complete campaign and sales workflow against baseline results.
Submit the working artefact and a short evidence note; discuss feedback in the live clinic.