UNIVO School of AIFind your programme
2026 curriculum preview · Proposed live programmes; cohort dates, fees and teaching assignments are being finalised.
All programmes / Finance

LIVE ONLINE · APPLIED PROFESSIONAL

AI in Banking & Insurance

Build supervised service and document workflows for financial institutions.

12 weeks48 live hoursCapstone + live defence

YOUR LEARNING JOURNEY

From understanding
to application.

Curriculum 2026.09Reviewed 2026-09-07
01
WEEKS 1–2 · 8 LIVE HOURS

AI in financial service operations

  • Predictive versus generative use cases
  • Process baselines and service metrics
  • Data quality and confidentiality
  • Risk-based use-case prioritisation
Your practical output

Map a banking or insurance workflow with its control points.

Submit the working artefact and a short evidence note; discuss feedback in the live clinic.
02
WEEKS 3–4 · 8 LIVE HOURS

Documents, knowledge and retrieval

  • Document extraction and validation
  • Grounded policy answers
  • Access-controlled retrieval
  • Citation quality and source freshness
Your practical output

Prototype a document assistant on synthetic financial records.

Submit the working artefact and a short evidence note; discuss feedback in the live clinic.
03
WEEKS 5–6 · 8 LIVE HOURS

Customer and relationship services

  • Service conversation design
  • Multilingual and voice quality
  • Human escalation and suitability boundaries
  • Complaint and exception handling
Your practical output

Test a supervised customer-service assistant with difficult cases.

Submit the working artefact and a short evidence note; discuss feedback in the live clinic.
04
WEEKS 7–8 · 8 LIVE HOURS

Fraud and claims decision support

  • Anomaly detection and false positives
  • Claims triage and evidence extraction
  • Explainability and reviewer oversight
  • Model drift and monitoring
Your practical output

Prepare a claims/fraud triage exercise with review thresholds.

Submit the working artefact and a short evidence note; discuss feedback in the live clinic.
05
WEEKS 9–10 · 8 LIVE HOURS

Governance and operational resilience

  • Regulator-specific source review
  • Model inventory and vendor due diligence
  • Data privacy and consent
  • Audit evidence and incident response
Your practical output

Complete a governance and operational risk pack.

Submit the working artefact and a short evidence note; discuss feedback in the live clinic.
06
WEEKS 11–12 · 8 LIVE HOURS

BFSI studio and live defence

  • Tool permissions and approvals
  • Evaluation and red teaming
  • Cost and service-quality measurement
  • Controlled rollout and rollback
Your practical output

Demonstrate a supervised workflow and defend the controls.

Submit the working artefact and a short evidence note; discuss feedback in the live clinic.